Terms and conditions

1. Definitions

In these Terms and Conditions, "we" or "us" means Chances Casino Rim Rock (Port Alberni); "you" or "your" refers to each individual who signs up for a player's card with us, and to any Authorized User (defined below); "Authorized User" means an individual who is authorized by you to use your player's account.

2. Agreement

These Terms and Conditions govern the terms on which we provide our casino services to you. By signing up for a player's card with us, or using any of our online platforms (if applicable), you agree that these Terms and Conditions will apply whenever you engage in gaming activities at our premises. If there is anything you do not understand, please contact us before proceeding.

3. Age Limitation

You must be at least 19 years old to play games with us or use any of our online platforms (if applicable). We reserve the right to request proof of age and/or identification from anyone who appears to be under the minimum age requirement.

4. Authorized Users

If you authorize an individual to use your player's account, such authorized person is referred to as "Authorized User." You acknowledge that by authorizing another person(s) to access or use your account, you are fully responsible for all actions and decisions made by them while using our casino services. Any breach of these Terms and Conditions by Authorized Users will be deemed a breach by you.

5. Wagering Limits

We reserve the right to set wager limits on your gaming activity at any time, including but not limited to setting maximum or minimum bet values for individual games. You acknowledge that these wager limits are necessary to prevent problem gambling and may change without notice.

6. Self-Exclusion Policy

You agree to abide by our self-exclusion policy if you choose to opt-out of gaming with us temporarily or permanently. Once a self-exclusion is made, your player's card will be cancelled and no further deposits can be processed for the excluded account.

7. Account Closure

We reserve the right to close your player's account at any time without prior notice to prevent problem gambling, breach of these Terms and Conditions or as required by provincial regulations.

8. Cancellation or Change in Promotions/Events

We may cancel or modify promotions/events without prior notification due to operational requirements or otherwise. By participating in such events/promotions you acknowledge that they can be modified at any time before the event start date, including changes to event rules and prize structures.

9. Gaming Rules

All our online platforms (if applicable) will clearly display gaming instructions for individual games on each game's respective web page. If there is a dispute regarding gameplay or outcome of a specific wager we will resolve it in accordance with the latest version of these Terms and Conditions, if necessary with additional external expert review at your cost.

10. Dispute Resolution

Any disputes arising between you (and/or any Authorized User) and us shall be resolved in accordance with applicable laws of British Columbia and through submission to jurisdiction courts located within British Columbia.

11. Breach Notification

You agree that we can notify authorities, gaming commission or relevant bodies as required by law, when there is a suspicion that you have breached these Terms and Conditions. This includes notification if you fail to respond promptly upon request for clarification concerning any transaction related issue on account at our casino.

12. Changes in Policies/Regulations

We reserve the right to alter policies or procedures without notice where it is necessary due to operational requirements, changes in regulatory guidance or otherwise.

13. Entire Agreement

These Terms and Conditions (along with other posted terms such as those outlining your online gaming rights and responsibilities) constitute the entire agreement between you and us regarding our casino services, supersede all prior agreements, understandings and communications.

14. Governing Law and Jurisdiction

In any dispute arising out of or relating to these Terms and Conditions, applicable laws of British Columbia will apply without giving effect to conflicts-of-law rules, including but not limited to the choice of law principles thereof; disputes shall be resolved in accordance with the jurisdiction courts located within British Columbia.

15. Severability

If one term becomes invalid then this does not invalidate other terms which continue in full force unless we notify you otherwise.

16. Amendments and Waiver

We may modify or amend these Terms and Conditions from time-to-time without prior notice, provided however that any such modification is to comply with legislative requirements as amended by the province of British Columbia's gambling control legislation. Your continued use after changes have been implemented will signify your acceptance of those amendments.

17. Force Majeure

We reserve our right to decline or cancel an order and/or terminate account(s) without prior notice due to causes beyond our reasonable control, including but not limited to strikes, fires, floods, war, terrorist actions or other extraordinary circumstances as we may determine in accordance with these Terms and Conditions.

18. Electronic Communication

By using our online platform (if applicable), you acknowledge that electronic communication methods are used for purposes of gaming and for the processing of deposits/withdrawals.

19. Gaming Equipment and Software Providers

We use certified random number generators and games provided by reputable third-party providers, including but not limited to those recognized by regulatory bodies in British Columbia.

20. Maintenance and Upgrades

From time-to-time we may schedule technical maintenance or upgrades which might affect gaming availability; these activities are required for the ongoing operation of our casino services.

21. Dispute Settlement Process

Should there arise any dispute regarding prize entitlements, game outcomes, wagering limits etc., please address such concerns through proper submission with the following steps: A) contacting us directly at customer service via email or telephone (phone number), B) seeking assistance from a trained and authorized GameSense counselor on location C) submitting issues under our formal complaint policy – if dispute resolution procedures described above do not resolve issue completely within 60 business days, D) seeking further assistance with an independent third-party expert that will decide any unresolved disputes.

By entering into these Terms and Conditions you have acknowledged understanding them fully prior to playing games with us.